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FAQ

FAQ

POLICIES

What is your Refund Policy?

Please check out our detailed Refund Policy page for more information.

How do I track my order?

We will mail you a shipment tracking number as soon as your package is ready to be delivered. You can also find this information in the My Account Page.

T-SHIRTS – PRODUCT AND SIZING INFO

What is the quality of fabric used?

We use high quality 100% cotton fabric that is soft to feel and comfortable to wear. Shrinkage if any will be within acceptable industry norms.

What kind of printing is used?

We use high quality screen printing for all our Couch Potato designs.

What sizes do you have?

Our sizes run from XS to 5XL. Please check the size chart on each product page and compare it to our sizes to get the perfect fit.

What are the washing instructions for Couch Potato T-Shirts?

  • We recommend hand washing your t-shirts inside-out in cold water to experience the highest durability
  • If machine washing, wash inside-out in cold water on gentle/normal cycles
  • Wash with like colours as garments may experience normal colour bleeding
  • Do not iron the print
  • Do not bleach or tumble dry at high temperatures

PRIVACY

What information does Couch Potato store?

We respect your privacy. The only information we collect is your name, email, contact number and billing address. This information is only used for internal record keeping and order delivery. We do not share it with any third party other than our courier / delivery partners. Couch Potato does not store any Credit/Debit card or bank account information. All this information is handled by PayU which is our certified, secure online payment gateway partner.

Read our Privacy Policy to learn more.

Check out  www.payumoney.com to learn more about our secure online payment system.

DESIGN SUBMISSIONS

Can I submit designs?

We are always on the look-out for new designs so if you have a design, feel free to send it on couchpotatoasia@gmail.com and we will get back to you. The design needs to be an original one and not something taken off the internet.

How are designs selected for printing?

The final decision lies with us and there is no voting system involved. We will contact you via email if we like your design and negotiate the terms and conditions for printing it.

What is the Couch Potato Vendor marketplace?

Couch Potato Marketplace empowers independent artists, bands and organizations to sell their designs and merchandise without worrying about the technicalities of printing, accepting payments or distribution. We will make you a shop on our website and take care of the entire supply chain. Mail us on couchpotatoasia@gmail.com for more information.

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